FAQ

Every swipe, a gift. CharityCard.world turns your everyday purchases into automatic donations
to vetted non-profits. Below you'll find quick answers to the questions we get most.
Can't see what you need? Email us any time at contact us and we'll jump on it.

Customer Service and Support

Who can I contact if I have questions or problems?: Our customer support team is available 24/7 via chat, email, or phone. You can also find answers to common questions in our comprehensive FAQ section.
Where can I find more information about the participating organizations?: Detailed profiles of all partner organizations are available in the 'Find a Charity' section of our website and app. Each profile includes the organization's mission, impact metrics, and financial transparency information.

General Questions

How does the donation campaign using debit card fees work?: When you use your CharityCard, a fixed small amount for each transaction is automatically set aside for your chosen charity. This amount comes from the transaction fees and can be adjusted by your preferences.
How do I know if my donation was successful?: You can track all your donations in real-time through your CharityCard dashboard. Each donation is recorded with a timestamp and confirmation number.

Legal and Tax Questions

Can I deduct the donations from my taxes?: Yes, donations made through CharityCard are tax-deductible in most countries. We provide an annual donation summary for your tax records.
Will I receive a donation receipt?: Yes, you'll receive a monthly summary of your donations, and an annual receipt for tax purposes will be available in your dashboard and sent to your email.
Is the donation process legally regulated?: Yes, our donation process complies with financial regulations and charity laws in all operating countries. We maintain transparent reporting and undergo regular audits.

Questions About Donation Allocation

Which organizations receive the donations?: We partner with verified charitable organizations across various causes including environmental conservation, humanitarian aid, animal welfare, and more. All partner organizations undergo a thorough vetting process.
Can I choose which organization receives my donation?: Yes! You can select your preferred charity from our list of partner organizations and change your selection at any time through your dashboard.
Is 100% of the debit card fee donated, or are there administrative costs?: 95% of the designated donation amount goes directly to your chosen charity. A small 5% fee covers payment processing and platform maintenance to ensure we can continue providing this service.

Security and Privacy

How is my privacy protected?: We employ bank-level encryption and security measures to protect your personal and financial information. We never share your data with third parties without your explicit consent.

Technical Questions

Can I reverse a transaction afterward?: Regular purchases can be refunded according to the merchant's policy. Donation portions, once processed at the end of the month, cannot be reversed as they've already been distributed to charities.
Is there a minimum amount required for debit card donations?: There is no minimum amount. Even small transactions generate donations, making every purchase count toward your chosen cause.

Join the Movement

Small actions lead to big changes. With CharityCard.World, every swipe is a step toward a brighter future.

Get Your Card Today ❯ Find a Charity ❯

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